Shipping policy
Nexora Automotive Shipping Policy
Order Processing Times
- In-Stock Items: Orders placed before Time, e.g., 2:00 PM on business days are typically processed and shipped within 1–2 business days.
- Special Orders/Backorders: If a part is not in stock and must be ordered from the manufacturer, please allow 7-10 business days for processing before shipment.
- Weekend/Holidays: Orders are not processed or shipped on weekends or public holidays.
Shipping Methods & Rates
Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.
- Standard Ground: Estimated delivery in 3-7 business days.
- International Region: Estimated delivery in 7-10 business days.
Tracking & Delivery
- Tracking: A tracking number will be emailed once the shipping label is created.
- Address Accuracy: We are not responsible for lost packages due to incorrect addresses provided at checkout.
- Damaged/Lost Packages: If your package arrives damaged, please contact nexora_automotive@hotmail.com within 48 hours with photos of the packaging and the part.
International Shipping
- We currently ship to Southeast Asia region.
- Duties & Taxes: International customers are responsible for all customs duties, taxes, and brokerage fees imposed by their country.